Vodacom a shyster company

Contacted vodacom customer care on the 21st of September 2018 to let them know that I had purchased a 100mb data bundle that only expires on the 20 October 2018 and with the app purchase u receive 100mb free, with still having a balance of 317mb which expires on midnight of the 21st September 2018. Used my phone during the day as I thought I would use up the 317mb, only to query my balance and realise that vodacom is deducting from my new balance and not my old balance. Brought this to the notice of Live Hobana (customer consultant) who told me that her supervisor Abraham Kagiso Makhafola. Says that this is normal and that's how it works. So this was my question to her

1. If I didn't recharge with more data before the 22 of Sept, vodacom would start charging me out of bundle rates from my airtime so how can they now take from my new data bundle purchased.

2. How does it make sense to take from my new bundle purchase which expires on the 20 October 2018 and not from my 317mb that expires at midnight on the 21 September 2018.

I told the consultant I will take it up with the telecommunications ombudsman and was told to go ahead.

The reference for the call is 7:55pm 2018/09/21. Vodacom is a sham

Please please stay away from Vodacom.