Vodacom - a shameless bunch of ************ bullies

Eight months ago, I tried to cancel my Vodacom mobile modem contract over the phone. Absolute nightmare. I was transferred and cut off so many times that I simply gave up in the end. I stopped paying the account at that point -there's only so much one can do. After a few months I was threatened with legal action for not paying the account. I went to a Vodacom store to report the entire saga on July 27th 2018, and was told that I need to pay the outstanding amount before the account could be cancelled. I settled the outstanding amount on that day, and forwarded the proof of payment to the very helpful attendant at the store. She in turn contacted the Vodacom accounts department in this regard. For some time they simply refused to respond. Currently, to this day, every time she tries to contact them they simply say they haven't received the payment, even though the proof of payment has been made available to to them. If this company employs such tactics with their own employees who are acting on behalf of a client, how can the average customer have any hope of resolving a matter like this directly? It is not possible, and I can testify to the fact that I have tried. They are simply stalling in order to ****** more money out of just another poor client, who can not free himself from this dishonest, rude and inscrupulous corporation. To top it all off, I am once again being threatened with legal action for an outstanding amount due on my account, even though that account has been paid, and I have the documentation and reference number to prove it. Serves me right for trying to do the right thing, I guess. Absolutely pathetic.