tM
tumeka M
1 reviews | Active since Dec 2015
30 Jul 2021, 12:36
Vodacom a ****.
We took a wifi contract with vodacom on 23 July 2021 it a 20 G day and 20G night. We were not happy about it cause data won't suffice and the affordability to upgrade is a struggle. We had called your call center to cancel the contract on the 27 July, we were told to go to the store to cancel. At the store they sent us again to a call centre till the 30 July. The call center said now we must pay R3000 for pre mature cancelation. How so cause it's your call centre which didn't cancel on a 1st call. Same customer service centre wants to charge us but it sent us from pillar to post when we were within the 7days. VODACOM IS A ****.
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Vodacom's replyOfficial
30 Jul 2021, 13:41 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Jul 2021, 13:41
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
13 Aug 2021, 15:47Dear Tumeka Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the store was in contact with you and they are busy assisting you. Regards Consumer Website Team
Best regards,
Vodacom's reply13 Aug 2021, 15:47
Official
Dear Tumeka Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the store was in contact with you and they are busy assisting you. Regards Consumer Website Team
Best regards,