SL
Sinazo L

1 reviews | Active since Apr 2016

18 Nov 2020, 08:00

Vodacom a ****: ***

Vodacom said I must buy 5Gb 30 days data bundle, I will receive 284 Vodabucks. I bought the 5Gb data bundle, which costed me R349 on the 16th Nov 2020, HOWEVER, today is the 18th and I still have'nt received the Vodabucks which should have been allocated instantly. I called Vodacom just after 7am on the 16th to find out why I had not received the Vodabucks, I was told to wait 24hrs as the allocation of the Vodabucks was still "Pending", they said. It's been more than 48hrs now, I still have'nt received the Vodabucks. I have spoken to more than 5 people already, and all of them were going to call me back, and NO ONE from Vodacom has called me back. I am beyond furious!!!!!!! If Vodacom can't give me those 284 Vodabucks they promised, they must just give me back my R349 that I spent on 5Gb, cause I would'nt have bought that data had they not promised to give me 284 Vodabucks.

0
Replies (2)
Vodacom
Vodacom's reply18 Nov 2020, 11:08
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
SL
Sinazo L's update18 Nov 2020, 15:45
Reviewer Update
Hi, the screenshot was provided on the 16th Nov 2020, sent to *** as requested

Yesterday (17th Nov 2020), I received an SMS that I must send the screenshot as MMS to ***. How many more times must I send the screenshot in order for me to get this resolved? Still I have'nt received any feedback and no one has called me