TN
THEMBISA N

1 reviews | Active since Feb 2015

05 Jan 2022, 13:12

Vodacom a *******

Not vodacom busy adding 25% bonus data on my bill when I never activated it. I just saw my bill high where as it is a fixed contract and when I called the call centre I was told that this 25% bonus data was activated. I have no idea what that is and who activated it. Worse I lost my contract card beginning of November and it is currently not in use as I can even see on the APP that there is no movemement on both airtime and data. So how they thought they needed to add more data and charge me when I am clearly not using even the current contract data I have is a mystery to me. Vodacom stop ripping your customers of their hard earned cash. Inflation is already doing the most we do not need such companies as yours adding more strain to our finances. Just stop it!

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Replies (1)
Vodacom
Vodacom's reply05 Jan 2022, 15:04
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team