FP
Faizel P

1 reviews | Active since May 2016

04 Oct 2016, 13:55

Vodacom a *******

<p>An upgrade was done and now Vodacom is charging an additional amount for my dual sim which was alwasy on my account for over 4 years. I logged a query two weeks ago and was told it will be resolved. This mornign i receive an sms saying its sorted and when checked its still the same !!!!</p> <p> </p> <p>Honestly i feel Vodacom is not interested in having me as their client who has been with them for over 20 years... Simple stuff cant be resolved and each time i need to call to try and get a consultant who is competant enough to assist.</p> <p> </p> <p>If it cant be reoslved please cancel both my contracts immediately as there are better service providers out in the market</p> <p> </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply04 Oct 2016, 14:04
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team