Vodacom: A No Care company!

Vodacom fails to protect my account! Another contract was added to my account **********ly. Something that could have been avoided if Vodacom followed their own processes!

Nevertheless, I brought it to their attention on the same day (10th Nov). They apologised and said they will cancel. The store NEVER contacted me and gave me any updates. On Monday, it was not cancelled. On tuesday, It was not cancelled. Despite asking for urgency in action to avoid any debits on my account, they did NOTHING! I logged an a request via the call centre on 13th Nov, and today the 16th, it is still not cancelled. And Vodacom has taken money from me today.

Not once, did vodacom make contact with me, to let me know what was going on. Not value was even derived from their customer survey.

Can vodacom not take these matters seriously? Or do they choose not to, as no action shows me that they do! Can they not treat genuine clients with a little bit of care?

I contacted Vodacom again today, to address the same matter.