Vodacom, a nightmare to deal with

What a nightmare it is to deal with Vodacom. I have been a Vodacom contract customer since 1999 (20 years) and the service I am getting is shocking.

I pre ordered the Samsung Note 10 the day the pre orders opened, the phone launched, but I still havent received it. My request to upgrade was processed on 19 Aug and delivery was scheduled for 22 Aug latest, although Vodacom states next day delivery.

I have been getting the run-around since then and to date, I still don't have my upgrade. I even tried going into a Vodacom store to upgrade, but they couldnt help me as my order is pending with Vodacom online. Vodacom kept blaming Ram Couriers and Ram kept blaming Vodacom. Today, I was on a call with Vodacom for 45 minutes, only to find out that my order indeed did not leave the Vodacom Warehouse yet.

I have never experienced worse service than this. I am going to lose out on my Samsung free watch and Samsung care if I dont receive it soon as the promo to receive these is expiring next week