Vodacom - A nightmare! Poor customer experience

Vodacom had a problem with my details. I spent 1 week trying to get this sorted. I was pushed from pillar to post. Agents kept hanging up and had to speak to different people trying to get this resolved. I logged a complaint and asked to speak to a manager and an agent Faith called me back to listen to my query and get a manager to call me back. I asked to be compensated as i had to do alot of running around and was going back and forth and the manager said that they just followed process. They can't track a reference no. to know how many times I've i tried to get this sorted out and put the blame on trading services system.

Firstly Vodacom get your staff to handle customers query more inefficiently. They supposed to leave a care note on the account every time a customer calls up. Its not my job to generate a ref no. Secondly go upgrade your systems - i gave you my correct details as per my ID which you said didnt match the system and guess what..you spelt my surname wrong and processed the deal.. how does that work??? So much for GDPR and protecting customers details

Lastly payment. I signed to pay you R97.00 activation fee and you go into my account and take out R146.00... really poor experience!