Vodacom a never ending problem

Vodacom dear Vodacom where do I start.I called on the 16/17 of June to cancel my contract as it was coming to an end and I have had a lot of problems with Vodacom and it's never the product it's the advisors,I feel like I am in a relationship with u guys as u only tell me the good stuff and sell me dreams but never deliver.so as I was trying to cancel my contract the gentleman gave me a really good deal which I took and I was happy with and I told him that I wanted to leave Vodacom as the advisors never do what I ask them to do it's all about the insentive they will get at the end of the month,but I stayed now mind you on my previous contract I had insurance coz as we all know we live in a messy country and I could claim for theft,loss or damage and I told the gentleman to keep the insurance and then it hit the fan as always with Vodacom.I got a call today from the add on sale team I think they called and the lady said I am covered for damage only.I have never damaged my phone's in my whole life of owning a phone no cracked screen nothing mind you my phone is water resisted but that's besides the point.I am soooooo angry that I have fallen into the Vodacom web when I had sworn I would leave it the moment I can.If I could I would return the phone and go to telkom which was my plan mind u.I am soooooo annoyed at Vodacom and myself.