YM
Yuthika M
1 reviews | Active since May 2019
17 May 2019, 07:01
Vodacom, a money eater with no service
I terminated my contract with vodacom in July 2018 and paid the penalty for early termination as I was moving overseas and vodacom continues to bill me and no one is assisting with the refund and there are no responses to the emails and they say they can't help me in the vodashop and I should go to the ombudsman even though I presented them with the proof of payment and cancelation forms. They eventually canceled my contract but no further assistance regarding the refund is provided
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Replies (2)
Vodacom's replyOfficial
17 May 2019, 07:09 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 May 2019, 07:09
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
YM
Yuthika M's updateReviewer Update
14 Jun 2019, 12:07Since vodacom has contacted me, they offered to pay me less than what is owed to me and has issued me with a letter of demand for me to pay them additional money for a contract that was canceled a year ago. This is ******* and unfair consumer practice.
The vodacom communication team has not addressed my response informing them that they are refunding me an incorrect amount.
I insist that vodacom resolves this as a matter of urgency. Kindly contact me via email only as it is best to communicate in writing.
The vodacom communication team has not addressed my response informing them that they are refunding me an incorrect amount.
I insist that vodacom resolves this as a matter of urgency. Kindly contact me via email only as it is best to communicate in writing.
YM
Yuthika M's update14 Jun 2019, 12:07
Reviewer Update
Since vodacom has contacted me, they offered to pay me less than what is owed to me and has issued me with a letter of demand for me to pay them additional money for a contract that was canceled a year ago. This is ******* and unfair consumer practice.
The vodacom communication team has not addressed my response informing them that they are refunding me an incorrect amount.
I insist that vodacom resolves this as a matter of urgency. Kindly contact me via email only as it is best to communicate in writing.
The vodacom communication team has not addressed my response informing them that they are refunding me an incorrect amount.
I insist that vodacom resolves this as a matter of urgency. Kindly contact me via email only as it is best to communicate in writing.