XL
Xander L

1 reviews | Active since Jun 2019

26 Jun 2019, 20:57

Vodacom a MESS!!!!!!

So Vodacom had an error on their side and forgot to take a debit of my ban account a couple of times and this has happened a couple of times now. I recently spoke with one of their agents that rectified the Debit day but did not really rectify the matter. Vodacom Penalizes their clients if debits do not go off accordingly regardless if it was their mistake, All the agent wanted to know is when the best day will be to debit my account... Sad. After rectifying a matter that never should've happened I get 3 automated calls from Vodacom telling me to sort out my account... This has become an invasion of my personal life and even in the earliest morning hours, I get these automated calls. My next step will be to take legal action against Vodacom for invading my personal space and bombarding me with calls that should not even be going to me. Vodacom your organization standards have seriously dropped and you should be embarrassed. Vodacom is a big JOKE

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Replies (2)
Vodacom
Vodacom's reply27 Jun 2019, 07:20
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team  

Best regards,

Vodacom
Vodacom's reply27 Jun 2019, 15:33
Official
Dear Xander, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been resolved.   RegardsConsumer Website Team(SA) 

Best regards,