VODACOM, a LYING, CHEATING company with empty promises of service!

Here we go again. If I could give minus stars, I WOULD. This is the worst service provider I have ever come across. They Lie and ***** you money and they even breach the contract but you must accept it. So let's start at the beginning.

On the 27th of April, my husband sent a letter cancelling his 3GB topup contract. It was sent by SH (for privacy reasons) as we were at Vodacom Cresta. His contract expired in March already and due to Vodacom promising a service and not delivering we have decided to cancel.

He sent a follow up on this when we entered May as money had been deducted from his account and he was again credited with useless data that we could not use. From his follow up on the 1st of May he received an automated email with a reference number saying he would be contacted in 24hrs, HE WAS NOT. NO SURPRISE.

I phoned Vodacom the Business unit on the 5th of May and was told that they did receive the document and that it takes 30 days for the effect to come into place. They further told me that at the end of May, the deduction would be done for May but NO DATA would be LOADED on the SIM and that the CONTRACT would then be CANCELLED!!!! They also **** and said that an acceptance letter would be sent in 30 days as to the cancellation. WE did NOT get this.

Now that it is the 6th of June, we have woken up to find that the money for the data contract was deducted from my husband's account (this was supposed to happen) but WE HAVE 3GB OF DATA LOADED ON THE FLIPPING SIM AGAIN.

I think we have been patient and nice and polite, however, what do you as a company not understand. We do not want this data contract as we stay in Fontainebleau and have to walk round the house to get a call on our cellphones because we have no signal. You have breached contract by promising a service and not providing. I have complained about this previously and was told the current system can't handle the demand!! So YOU MAKE EMPTY PROMISES, CHARGE PEOPLE AND LIE! If this contract is not canceled by the end of today and the data withdrawn, legal proceedings will occur from our side as we have followed all the requirements set by this lying, cheating company! And these legal costs will be carried by VODACOM!

I am sick and tired of the lies this company tells. You are the worst service provider I have ever come in contact with.