Vodacom a let down yet again. Respond if you want your payment

PATHETIC AND RUDE!!! Absolutely DISGUSTED with the treatment from Vodacom and it's employees!! BOTH call Centre and in store!! I have been billed hundreds more than what I was explained to when starting me new contract with Vodacom at Vodacom-Bay west.

After not being able to pay it (due to telling them this is the max I can pay and they neglected to let me know all the extras). They want to tell me that I added optional services!

I called into the call Centre and organized payment for the CORRECT amount with an agent who was kind and said she would have to send me through to customer service to check why the amount was incorrect. I spoke to an extremely rude woman (I'm intentionally not saying lady) who kept speaking over me and treating me like a idiot.

I have been tasked to go to the store and "find out why they didn't advise on the extra costs" which I WON'T do! I have already spent most of my airtime speaking to this rude person!!

If Vodacom wants to contact me and arrange the CORRECT payment for the amount discussed when upgrading. Then I am happy to do so. But I will Not pay more than what I told them when upgrading, And I expect an apology for the bad treatment as a customer!!

I am awaiting a response..