CK
Candice K

1 reviews | Active since Feb 2017

28 Mar 2017, 16:20

Vodacom a joke again!

<p>After last months disaster I thought I was almost done with Vodacom but no! I asked to change my number to a pay as you go in order to do a sim swap and move to another network where things get done. Unfortunately Vodacom cancelled my contract and now my number is off completely. I have in writing a page that I received from your branch in Canal Walk last night stating it is a mistake but after numerous promises today my number is still cut. </p> <p> </p> <p>I've had this number for almost 10 years and would very much like to continue having it and I just want Vodacom to put it back on as promised!</p>

0
Replies (2)
Vodacom
Vodacom's reply29 Mar 2017, 06:28
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

CK
Candice K's update29 Mar 2017, 06:34
Reviewer Update

How can they contact me if my phone is curently off service? They have promised to put it back on Monday - it is now Wednesday.