Vodacom - A global brand with non-global call centre agents.

I have been a client for over 10 years and have been happy with your services etc. I’m starting to get annoyed by your call centre agents / consultants who have no manners. It’s been a thing for the last few years and sometimes I let it go or on a good day freely educate the agents / consultants.

A young Indian lady called today at 13:28 - she didn’t ask if it was a good time to speak - rambled on about the contract I have and kept acknowledging on my behalf the statements she would direct at me ‘You are aware of this Right’ a couple of times until I stopped her.

I asked if she was aware I had not done any topping up of my current contract since I’ve had it - and the fact that she was not giving me a chance to respond or ask her anything. Needless to say she hung up on me.

Either she had no response because she is rambling a Script with no thought given to what she is saying or just dead rude.

Vodacom - educate your call centre agents / consultants please and teach them the right way. I am an experienced call centre person with years of bank client experience from 2004 and we were never taught to deal this way with clients.

A second agent - (Carol)called with the same script at 14:59 - mind you this is the same day - talk about spamming and i stopped her right at the beginning as I heard exactly the same introduction as the previous agent and told her to remove me from her database. As clients we may just miss out on value added services because of this type of behavior.

Vodacom - You are a global brand - please train your call centre agents / consultants to deliver as such.

Happy to train them for you :)