Vodacom a global brand ****ming customers with faulty products

I wish there was an option to give you a negative rating for the disgusting service I got from Vodacom N1 City!!!

I took a 400g data contract @ R349 & added a pocket router at additional charge charge of R30 on Sunday 30th November 2025. The process took very long coz I could see the guy is not sure of what he is doing coz at first he even said the router is going to be extra R10. Anyway I decided to be patient with him and still go ahead with the router. Only to get a shock of my life when I get home that the I couldn't use the data till I phoned Vodacare Monday afternoon as I didn't understand why I cannot use the data and that also took forever as your agent couldn't pick up my ID number. Vodacom consultant knew the router doesn't have a key pad and he was suppose to make sure when i left the store everything was working but he failed dismally. I must say I am not surprised as he was not sure of what he was doing most of the time.

Anyway I was finally connected after being on a long call with 3 different consultants. The next day I noticed the battery router doesn't last, not even 8 Hours as I will be at work. I went back to Vodashop N1 City and asked Mikheala how long is my routers battery suppose to last and she said at least a day and a half which is 36hrs and mine doesn't even last 8hrs. Waste of my money to be honest. So she went to the back with it and came back to tell me it needs to be sent to JHB for further investigation. I explained to her that is not going to work for me because how am I suppose to use my data especially to work while waiting and she said I must put the data Sim in my phone. How when there's already a sim in my phone!!! I just signed a new contract with Vodacom and my first week was already a nightmare, month end my account will be debited for data I can't use while the router is in JHB. And her answer was it's company policy and that I am being unreasonable. It's honestly day light **** for you to give me a faulty router, buy time taking it to JHB and then expect me to just be happy and accept that service I am being give is ok whereas it's a big ****!!! She didn't even care that I was frustrated and upset. She walked away and when I asked her for her name she ignored me flat. I even to her she needs to go for a customers service training coz that not how you treat customers.

Please replace the router with a new one that is fully functional or cancel the router option if you can't guarantee that I won't have issues with the replacement one. I'd rather use that additional charge for a router that you're charging me to buy a phone that would last the whole day than the useless pocket routers that was sold to me as a ****.

Also the leaflet said sim and connection fee is R204 but I had to pay R179 in store and still going to be debited connection fee of R98 as per quotation. Another ****!!!

I am beyond disgusted with the service received at Vodacom N1 City and returning the faulty router back to them today. I haven't even paid my first bill but I am frustrated and feels like I am being abused by Vodacom!!!