TB
Tarryn B

1 reviews | Active since Nov 2023

13 Nov 2023, 05:41

Vodacom a disgusting service provider

Surprise suprise.. Vodacom takes the cake once again. Not only do they respond to a review here in the public eye with regards to bad service at their Greenacres branch, which I posted my experience here.. Yes they responded then called, then assured that they have exilated the incident and I would get feedback. But now, oh now do the ***** your data too,you know that Dailey data, and if u purchase again u get a lovely sms saying Congratulations we have extended your data to another day... Well Vodacom, the last 3 days you have sent that lovely sms, but have basically have ****** my airtime and data. And please you have my number u can certainly go and check.. Safe to say I can't wait for my contract to end. After being a loyal custom for over 10 years it's safe to say the public are 150% right about you.. Thank you again for empty promises. I also pay my contract every month, spend extra on top up data, i have been a good vodacom client. But again you treat us like ****.

0
Replies (4)
TB
Tarryn B's update13 Nov 2023, 07:20
Reviewer Update
Let's put the blocked out word as "taken" and they treat the clients like garbage!
Vodacom
Vodacom's reply13 Nov 2023, 07:30
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 

TB
Tarryn B's update13 Nov 2023, 09:07
Reviewer Update
I'll be waiting.
TB
Tarryn B's update13 Nov 2023, 13:28
Reviewer Update
Vodacom, i am still waiting you guys are very quick to try fix things in the public eye, but when more issues arise, you guys are fast to send a bot response with no human contact.. I will take this to all social media platforms. I work hard to pay my bills and airtime for work, for it to just be "taken". You guys need a serious wake up call. And I really hope the many other unhappy clients, leave you too. Guess we are all numbers after all..