EF
Enrico F

1 reviews | Active since Nov 2021

16 Nov 2021, 10:42

VODACOM A DISGUSTING SERVICE

1. During a call from my celphone my connection to the person called is cut off often.The same happens to anyone calling my cellphone number from their phone.The problem has been ongoing for years. I have contacted Vodacom numerous times & they said its an instrument fault. The problem persists despite my having a brand new instrument. 2. Vodacom has now cut me off from any & all network communication despite all fees paid up to date. 3. I have tried calling Vodacom on my landline but when pressing the language prompts none work. 4. I am incapable at the moment to physically get to any Vodacom store due to a leg injury. 5. Despite having paid for my instrument with a 2 year contract the bill is not reduced for just service fees upon expiry of the contract. I have been charged well & over including a celphone instrument fee for years after the contract expired & without amendment unless I take out another 2 year contract. 6. Despite paying an inflated amount for their service over the years I find Vodacom's service beyond & below disgusting.

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Replies (1)
Vodacom
Vodacom's reply16 Nov 2021, 11:12
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team