JK
J K
1 reviews | Active since Jul 2012
15 Feb 2019, 13:25
Vodacom a DISGRACE
Dealing with Vodacom IS THE WORST customer service experience you will ever get. The call centre staff are not trained and seem to enjoy frustrating already irritated customers further, they do not have any information, they cannot assist you in any way. I keep getting told someone will call me back within 24 hours and it's been weeks!! Airtime and data get ****** off your account, this month we didn't get invoices or itemised billing and instead of letting their customers know, they just keep quiet. Yet every single month, without fail, you debit your invoice off my account, that is the only thing that works at Vodacom. WHAT AN ABSOLUTE DISGRACE!
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
15 Feb 2019, 14:01Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Feb 2019, 14:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Feb 2019, 15:21 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that a Service Requested was logged and query resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply15 Feb 2019, 15:21
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that a Service Requested was logged and query resolved. Regards Consumer Website Team
Best regards,
JK
J K's updateReviewer Update
15 Feb 2019, 15:37NO MY QUERY HAS DEFINITELY NOT BEEN RESOLVED!
Nothing was done on your side to assist with any resolution. I had to spend more time out of my day going to the branch that upgraded my contract to cancel your insurance that was added on to my contract despite me requesting it be removed at time of upgrade with Thandeka at the Nicolway branch. I dealt with a misery of a consultant today, Nthabileng who finally removed the charge, with such resentment - but let's see next month's bill - IF WE ACTUALLY GET THAT.
Vodacom has NOT even sent invoices or itemised billing for this month and no one can help but you have already taken the money out of my account. When are you going to send the invoice for this so I can see what is going on AGAIN with an astronomical bill from you?!
JK
J K's update15 Feb 2019, 15:37
Reviewer Update
NO MY QUERY HAS DEFINITELY NOT BEEN RESOLVED!
Nothing was done on your side to assist with any resolution. I had to spend more time out of my day going to the branch that upgraded my contract to cancel your insurance that was added on to my contract despite me requesting it be removed at time of upgrade with Thandeka at the Nicolway branch. I dealt with a misery of a consultant today, Nthabileng who finally removed the charge, with such resentment - but let's see next month's bill - IF WE ACTUALLY GET THAT.
Vodacom has NOT even sent invoices or itemised billing for this month and no one can help but you have already taken the money out of my account. When are you going to send the invoice for this so I can see what is going on AGAIN with an astronomical bill from you?!
JK
J K's updateReviewer Update
15 Feb 2019, 15:39NO MY QUERY HAS DEFINITELY NOT BEEN RESOLVED!
Nothing was done on your side to assist with any resolution. I had to spend more time out of my day going to the branch that upgraded my contract to cancel your insurance that was added on to my contract despite me requesting it be removed at time of upgrade with Thandeka at the Nicolway branch. I dealt with a misery of a consultant today, Nthabileng who finally removed the charge, with such resentment - but let's see next month's bill - IF WE ACTUALLY GET THAT. Vodacom has NOT even sent invoices or itemised billing for this month and no one can help but you have already taken the money out of my account. When are you going to send the invoice for this so I can see what is going on AGAIN with an astronomical bill from you?!
JK
J K's update15 Feb 2019, 15:39
Reviewer Update
NO MY QUERY HAS DEFINITELY NOT BEEN RESOLVED!
Nothing was done on your side to assist with any resolution. I had to spend more time out of my day going to the branch that upgraded my contract to cancel your insurance that was added on to my contract despite me requesting it be removed at time of upgrade with Thandeka at the Nicolway branch. I dealt with a misery of a consultant today, Nthabileng who finally removed the charge, with such resentment - but let's see next month's bill - IF WE ACTUALLY GET THAT. Vodacom has NOT even sent invoices or itemised billing for this month and no one can help but you have already taken the money out of my account. When are you going to send the invoice for this so I can see what is going on AGAIN with an astronomical bill from you?!