Vodacom a constant let down.

Why is vodacom not getting it right? I suspect because there is no incentive....business is good regardless of poor service it seems. In the meantime they are not fostering any loyalty and as with Vodacom everybody will jump ship if alternatives become available.

I've been trying for 2 months to change my billing account. Instead of monthly payments being deducted from my account it needs to be deducted from my business account. Easy enough you would think but in reality near impossible to organise. I've phoned, been into branches multiple times and supp**** document on document. Still payment is being deducted from the old account. Surely this must be a simple matter. Am I the first person to change account detail ? They may as well just close their helpline because it doesn't seem to serve any function. They are rarely able to solve any query.