VM
Vongani M

1 reviews | Active since Mar 2021

29 Jan 2022, 10:27

Vodacom a complete ****

Honestly i am fed up with vodacom and this useless chatbot. I have been calling daily trying to speak to a consultant and i am not winning. Instead i am forced to speak to a robot .bought 120mb data at 09:05 today. 2minutes later the data is finished..as much as things arecexpensive i cannot keep buying data and daily it does that does not last.. it not the first this is happening..i am wondering why do we have to struggle and be ****** for a service we paying. I am 100% that i dont have any apps that are using background data cause i made sure i switch it off. Secondly i won a 50 off dischem voucher from:Vodacom: Congrats! You've won a R50 off any purchase at Dis-Chem from Dis-Chem. Use code *** in-store before 20/12/2021. T&Cs apply.guess what i could not even redeem it at dischem. Was told the voucher is invalid .here is another voucher i couldn't redeem:Vodacom: Congrats! You've won a Free 350ml Smoothie when you buy any wrap from Kauai from Kauai. Use code *** in-store before 18/01/2022. T&Cs appl. This shows what ******** you are. I am tired of this nonsense..you guys dont even announce your winners for all these big prizers for your draws..i think its time i report this to consumer obudsman and competition comissions.

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Replies (2)
Vodacom
Vodacom's reply29 Jan 2022, 11:47
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply31 Jan 2022, 10:00
Official
 Dear Customer, 

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. 

We completed our investigation and can confirm that the data in question was used. This is based on connections from sim and device. Our ports of connectivity shows the following top 5 applications for your data usage: Facebook, WhatsApp, Downloads, Streaming, Secure encrypted login (websites where a username and password is required). Kindly track and monitor your data usage via the data monitoring tool on your device, alternatively download the Vodacom App. 

As a once off gesture of goodwill, we loaded 250MB on your cellphone number. 

We apologize for the inconvenience and the service experienced. 

Regards, 

Vodacom Consumer Website Team 

Best regards,