DS
Diane S
1 reviews | Active since Jun 2019
26 Oct 2025, 13:17
Vodacom - a company that won’t fix their own error
Incredibly disappointed with this company. Have paid my monthly contract diligently via EFT ( in advance if the due date) . Was reported to Experian for a missed payment ( untrue -payment made) . Have spent countless hours in the phone and nothing has been done to clear my name . I am beyond frustrated and annoyed!!! When this contact comes to an end I will no longer continue doing business with this company who won’t even fix their own mistakes!!!
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Replies (2)
Vodacom's replyOfficial
26 Oct 2025, 16:04 Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
Vodacom's reply26 Oct 2025, 16:04
Official
Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
DS
Diane S's updateReviewer Update
04 Nov 2025, 15:10There was absolutely no short payment in September ( please do double check your records!!! ) . To report someone without notice for a R12 shortfall ( not a missed payment a shortfall - there is a distinction! ) tells me that even as client of many years you do not value my support. I have cancelled my contract and will be taking my business elsewhere ( not than I expect that this will make a large Corporate like yourself re- evaluate their definition of a good customer experience - after all I am small fry in your big pond! )
DS
Diane S's update04 Nov 2025, 15:10
Reviewer Update
There was absolutely no short payment in September ( please do double check your records!!! ) . To report someone without notice for a R12 shortfall ( not a missed payment a shortfall - there is a distinction! ) tells me that even as client of many years you do not value my support. I have cancelled my contract and will be taking my business elsewhere ( not than I expect that this will make a large Corporate like yourself re- evaluate their definition of a good customer experience - after all I am small fry in your big pond! )