1 reviews | Active since Nov 2019
Vodacom a company For real?
One star is waaaay too many. Please refer to my previous review on this pathetic supplier or vendor.
After week of frustration and battling with Vodacom to deliver on a contract as advertised and a call of excuses after they awoke to my Hello Peter review. I was not tremendously surprised when they messed up the delivery and then when advised never came back with a solution, explanation or apology. We are all busy people and when notified of a delivery of this type I need to make sure I am available with ID in hand to accept personally. Well this morning I received and email to say the device in out on delivery today... To the incorrect address...... (Did not expect them to get it right?) I immediately responded with phone call to Vodacom and email to RAM RAM sends an automated email in return to acknowledge that they have received the communication, but that is it. Vodacom committed to call me back. That was at 11h00 I had an appointment at 12h00 , but its now 15H38 and I am still sitting waiting for delivery or call to advise what next. So what has happened in this time? Well a number of calls RAM has now advised me that they will wait for an email from Vodacom to rectify the problem. Four calls later to Vodacom and I would really like to get these so called recordings to share as this is a joke of note. I have had numerous promises calls transfers cutoffs and less than competent call center operators spin stories only to be told I lie in some sort of diplomatic way on this so called recording. At that stage I said I think I will rather just cancel this and was even refused that as I was told I will have to wait at least 4 working days for this devise to return to the warehouse before I can cancel.
Guys you tell me... Should I wait for this devise to someday arrive of do I cancel?
Is this what they call Vodacom service??
