JM
Joe M

1 reviews | Active since Dec 2016

03 Dec 2016, 10:01

Vodacom, a communication company must communicate!!

<p>See my review titled “Vodacom, how long is 24hrs, what is excessive, and what is a limit?</p> <p>After a frustrating period attempting to solve a problem online, I went to Northridge Vodashop for help. Basie, the lady assistant, was very helpful, but after an hour of trying to get a consultant on the line to address my problem, she also gave up and referred me to the regional office as I was adamant to have my lines reconnected before the week-end</p> <p> A lady called Ethel Plaatjies assisted me, and within 15 minutes from arriving there, she had sorted the problem out, which I started addressing two months earlier. She changed my data line to a closed line and initiated the reconnection process.</p> <p>This deserves a Five Star rating.</p>

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Replies (2)
Vodacom
Vodacom's reply04 Dec 2016, 08:30
Official

Dear Customer,

Thank you for taking the time to post this compliment on the website.

We truly appreciate your support and feedback.

This posting has been sent to the relevant parties in question for appropriate recognition.

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply05 Dec 2016, 12:36
Official

Dear Joe Mostert

We are glad to hear of the service that you received.

Great service goes a long way in improving the customer experience and we will always strive to achieve this.

We will send this to the respective management for the necessary reward and recognition.

Regards
Consumer Website Team