Vodacom a Business disgrace

Guess what, again this month Vodacom has removed funds for cancelled accounts yet again. This makes it 6 months, numerous messages emails and phone calls and still the incompetence continues. I have had replies from Vodacom Management 2 weeks ago that they would address the issue but you guessed it, nothing, no mail no call, we will just keep *****ing our customer’s money. To say I am disgusted is an understatement whether the issue is gross incompetence with both Vodacoms staff and management or its Vodacoms systems who can tell. Suffice to say I went to the local Police to open a case of theft, going to put together all the information they need i.e. A list of all the calls messages and emails sent and ignored, copies of my bank statements that show continual withdrawals for services that have been cancelled numerous times. So a week to get it all together a trip back to the Police station and then on to my lawyer.