Vodacom a bunch of *******

On 10 June, after my initial complaint of increased premiums being deducted for my cellphone contract, I got a call from Marlon from Vodacom Consumer Website Team. He confirmed that as at 1 April there was a price increase and that no customers were advised of this increase, but yet Vodacom took it upon themselves to deduct the increased premium from my account without my permission. Imagine how many more customers they are *****ing from since 1 April 2019?? Marlon also confirmed that they would credit the difference between the increased price and my signed contract premium - over a 24 month period and credit my account within 48 hours. On 18 June I rep**** on Marlon's email and asked when the credit would be done as it has not shown in my bank account yet? Later that day I got a response saying that "this credit was processed for Future invoices and cannot be paid into the bank account. Kindly note that this invoices has not been paid by you as yet hence the reason no refund is due." WOW SERIOUSLY. I then responded on same day that if this was the case, then why are they deducting R479 when I signed a contract for R468.50? And another thing, I took this contract out for a 24mth period, based on a special I saw in the Vodacom March 2019 booklet. This was the special that I could afford to pay and if there was any increases after March, surely it should not have affected my premium, as it was a special promotion deal ?????? So even if they had increases in April, May, June ....etc, etc - it should never have affected my premium as I signed the contract mid March and as per special promotion contract premium?

And now they say they cannot give me the credit as I have not paid these premiums yet- so what about the increased premiums they deducted from my account WITHOUT MY PERMISSION for April and May - where are those credits/refunds. So if they cannot give me the credit - then they should revert to deducting my SIGNED CONTRACT DEAL OF R468.50 and nothing more!!!! And this is the email message I sent on 18 June. As at 21 June I still had not received any credits/refunds and no responses.

So what now - Vodacom is just going to continue to ***** extra money from my account. Well if that is the case, then during this week I will be going to my bank and put a stop to my debit order to Vodacom - i'm gonna see how quickly they will call me for their money and threaten me with all sorts of things ??? It seems that what's good for the goose is not good for the gander ???

I want a response from Management in Vodacom, not some 'worker' and I want my refunds for the higher premiums that was deducted for April and May and then I want my signed contract premium to be deducted from my account and not 1 cent more !!!!!!