1 reviews | Active since Feb 2011
Vodacom - A bunch of *******
On 08.07.2018 I awoke in the morning to find that my data was totally used up, supposedly the previous night while I was asleep. The only thing that could have used my data while asleep is an update - but all my updates are set to happen on wifi only. So where did my data go? I called in and spoke to Ursula Ditsego, who said that it was probably a whatsapp update. I said that it wasn't. She forcefully said that it was. I explained that all my updates happened over wifi. She failed to listen to me and said that she will give me 250mb of data, but that it wasn't admission of guilt. LoL. On 09.07.2018, I get a call from her to say that there was internet usage and youtube. I was asleep. How is this damn possible? 511mb of my data was ****** by Vodacom.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
