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EB
Eben B

1 reviews | Active since Sept 2017

26 Sept 2017, 08:09

Vodacom a bunch of *****'s

So I have a airtime contract with Vodacom, The Airtime started to expire as I am not using the sim anymore (airtime expires after 6 Months) Then when I want to use the airtime to buy Data for another number, I get told I have to use airtime bought with my money?!? *** does that mean, is the airtime on the contract not purchased with "MY"Money?

Same story with use of new data first before you can use the old data, Vodacom, time to change your policies and allow people to use what they pay for. I wonder how much money has been ****** by you guys.

Thanks Vodacom, I will be cancelling the contact with you.

0
Replies (3)
Vodacom
Vodacom's reply26 Sept 2017, 08:19
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply26 Sept 2017, 10:56
Official

Good day,

As per our telephonic discussion, feedback has been provided.

Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian

EB
Eben B's update26 Sept 2017, 14:49
Reviewer Update
So i get Contacted by Vodacom hallopeter Team (Yes they have a team working on the amount of problems with this big thieving company), They advised me they will be loading the Data on the number in question I have been trying to transfer data too. It has been 4 hours since the phone call and nothing has happened. Clearly they don't care if the query is resolved or not. No confidence in the VODACOM Hallo Peter Team.