BM
Bronwyn M

1 reviews | Active since Nov 2015

22 Mar 2022, 11:55

Vodacom a bunch of ********

I had a small R171.01 data bundle with vodacom for the past 9 years.I haven't made use of it for 7 years. Yet every month they have been debiting me. I wasn't too concerned but then in November 2021 i went to vodacom to cancel it once and for all. The lady even laughed and said she couldn't believe it was so old and we weren't even using it for the last 6 years (she could see on her system) She gave us a number to call (***) I called the number (even sent vodacom proof as i callef from my laptop and calls are stored) spoke to Shaheed on 30/11/2021 at 10:36am for 10 min and 29sec who confirmed it had been CANCELLED. Then all of a sudden in January 2022 they started debiting me again????? I reversed the debit order (as it had been cancelled for 2 months) NOW all of a sudden i have been handed over to MBD and numerous attorneys who keep calling and telling me to pay my vodacom account! This is ridiculous and i want it sorted out ASAP. I even sent an email to vodacom customer care and NOBODY has responded. And MBD are calling me 5-8 times a day! Acc I***

0
Replies (3)
Vodacom
Vodacom's reply22 Mar 2022, 14:02
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
BM
Bronwyn M's update24 Mar 2022, 12:00
Reviewer Update
Nobody even tried to call me!! Yet I get told
Dear Bronwyn

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.

Regards

Consumer Website Team
BM
Bronwyn M's update24 Mar 2022, 12:01
Reviewer Update
Wow