Vodacom a bunch of *****, ******** and ********

Vodacom is running a fibre ****!!! They get you into a contract without telling you that it's a contract.

We moved residence and decided that we'd rather give fibre a try. Vodacom happened to be the only ISP for this area. Since I unfortunately already have a contract with them, we settled on it. We enquired and were told by Lydell Chetty that installation is free and it's not a contract, it is on a month to month basis. Also that when we move again, we'd only pay a reactivation fee, if where we move to already has a fibre connection. We then decided on a speed that we could afford, and signed up for month to month fibre, with 25mbps at R649 per month. Installation happened pretty quickly and was activated 24 hours after installation. After it was activated, the chosen speed only lasted a day. Thereafter it was constant calling and complaining about low speeds and no connection at all sometimes. Several faults were logged and a technician was sent out. He confirmed that our WiFi isn't working the way it should, he did what he did and our connection worked well enough for about a week.

We endured the nonsense connection for a while as we were set to move again, and decided that we'd cancel Vodacom and move to another ISP thereafter, even though we use the WiFi to work from home. I called Vodacom and was told that I'd need to call closer to my moving date so that cancellation could be logged for May 1st. I called again on April 28th and requested a cancellation and was told that it takes 30 days to cancel. I then asked about moving my WiFi to my new residence since I'd still have to pay for it at the end of May, and I was told that too takes 30 days (something I was never told before). So here I am with WiFi that I'd have to pay for but won't get to use for the last month. I accepted this as my loss and ended the call.

About a day after the call, I realized that Vodacom hadn't sent me a notice of cancellation or a reference number for that call. Today I call Vodacom back to confirm that my cancellation request has been activated and I'm told that because I'm cancelling, I will get a quote for the router and the "free" installation at my previous residence. Obviously I am shocked and I ask why all the costs and what am I to do with a router I will not need. I'm then told that it's because I cancelled before 12 months. WHAT???????????? I thought that this is a month to month agreement AND I was NOT told ANY of this EVER before!!!!

You have taken it upon yourself to increase my first contract amount without informing me or getting my consent for a laptop that broke before I even got 6 months into the contract and you refused to fix it. Now I'm saddled with a "quote" that you will decide is enough to charge me for **** I don't even want or need to keep and for an installation you said is free!!!!

Where TF does Vodacom draw the line on lying and scheming????? Is thievery the only way you get to actually make any money???? I am only cancelling because YOU are failing to deliver a service that YOU faithfully debit me for. Now when I cancel because I'm tired of paying for something I'm not getting, I'M getting penalised???!!! How the hell do you justify this????

We will go all the way to court if we have to, but you will NOT ***** from me anymore than you already have. FIX THIS NOW!!!!!!!!!!!!!!