GB
Geoffrey B

1 reviews | Active since Oct 2014

04 May 2018, 14:58

Vodacom, a bunch of *********** ******* !

Once again vodacom show their true colors.

After years after horrid service, i finally decided to cancel my vodacom contract. Thank goodness, i thought i was finally done with dealing with them.

I walked into the Gateway store, informed them i would be cancelling my contract. I asked to pay for everything outstanding, cancel the account so that i could port my number to a new provider. I finally thought i was free from the constant vodacom let downs.

However this was incorrect, 18 months late i receive a sms from laywers saying that i owe vodacom money and i would be balck listed if i don'y pay. 18 months later !! i hadn't been able to use vodacoms services after my contract was cancelled, nor would i want to. And now im being charged. I have been with my new provider for almost 2 years, and now i hear this.

In typical vodacom fashion you cannot contact anyone that knows anything about it on the customer service line, nor can you email anyone as their details aren't online. Now i either have to fight them in the courts, which will cost money to clear my name. Or pay them, and clear my name. They really are a bunch of *******.

I regret every dealing i have ever had with them !! I know that they won't reply to this either.

0
Replies (2)
Vodacom
Vodacom's reply04 May 2018, 15:01
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply08 May 2018, 11:17
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)