Vodacom a bunch of con artists!!!

Dear Vodacom No consultant has made contact. Instead I received a text message saying that I received notification about the price increase in the package. You fail to realize this simple fact...your retentions department negotiated a package fee of R229 per month for 24 months for me to remain on the network...so there should be NO increases as per our agreement...whether Vodacom increases their tariff or not. Please sort this out immediately as I have all this in writing from your retentions department and will report this to the Consumer Protection services now!!!

I have responded to your feedback...but of course if I respond anywhere else but here I just get ignored...so... Dear Vodacom YOU DON’T SEEM TO UNDERSTAND… This is an extract from the mail of your retentions agent… From: Siphelele Jeli ********** Sent: 02 October 2017 04:53 PM To: Sewkarran Preshan Subject: Re: URGENT: Amazing FreeMe deals with FREE music streaming Good day, As per our converstaion, you will be receiving 200 anytime any network minutes per month, 200 SMS’s per month and 500MB plus an additional 10GB Free for the first 3 months, thereafter 500MB plus an additional 5GB for the remainder of the contract. The monthly charge for the contract and all included above will be R229pm x 24. The reason you received the 10GB before the package has kicked in, is because i had manually activated it when i Deactivated the 1GB. I understand on your Proposed invoice it shows as a charged amount but rest assured it is activated as a free service therfore you will not be charged on your invoice for October, November and December Month. Thank you, ________________________________________ From: Sewkarran Preshan ********** Sent: Monday, October 2, 2017 2:09 PM To: Siphelele Jeli Cc: Laetitia Christian Subject: RE: URGENT: Amazing FreeMe deals with FREE music streaming Good day I have received my upgrade handset today, with no documentation as to what I will receive monthly with my contract. We have agreed upon 200 anytime any network minutes per month, 200 SMS’s per month and 500MB plus an additional 10GB for the first 3 months, thereafter 500MB plus an additional 5GB for the remainder of the contract. The monthly charge for the contract and all included above will be R229pm x 24. Please send me a confirmation in writing that this is correct before I open the handset because my account shows that I have been credited and charged for 10GB of data this month, whereas the new package should only kick in on 01/11/2017 and I should not even be charged for that. Also, my 1 GB of data at an additional R49 should only be cancelled when the new package starts, not now. Please confirm all this immediately, and also that I will pay my normal old subscription until the end of October and not a cent more, thereafter R229 a month. If I do not get a response within 24 hours, I will cancel my contract with Vodacom and report this matter to The Independent Communications Authority of South Africa (ICASA). I have called the call centre numerous times to confirm all of this and no one can assist. Thank you Your retentions team promised me certain things to remain on the network, one of them being a monthly rate of R229 (as I would be paying with the new network I wanted to move to) for the entire duration of the 24 month contract. They should not have done that if they could not guarantee it…and I would have moved to the new network as I wanted to. So since you don’t keep your end of the deal, please cancel my contract with immediate effect (without any penalties as this is YOUR doing) as I refuse to be **** to. Alternately...stick to our agreement please. Please provide feedback asap, and if this is not sorted out I will be taking it to the National Consumer Commission and the Independent Communications Authority of SA Thank you. From: ********** ********** Sent: 17 July 2018 09:40 AM To: Sewkarran Preshan Subject: EC-1KJC-2I2USG Dear Customer We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused Vodacom has worked to increase the speed, quality and breadth of mobile coverage in South Africa. At the same time, we?ve focused on making our services better, faster and more affordable despite the effect of inflation on our costs. Even with our cost reduction efforts, market conditions have made it necessary for us to increase prices on some of our products to ensure that we can continue to provide the best network experience in South Africa. Regards Vodacom Consumer Website Team This e-mail is classified C2 - Vodacom Restricted - Information to be used inside Vodacom but it may be shared with authorised partners. ?This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "