Vodacom a bunch of *******!!!!!!

I am utterly disgusted with Vodacom. After having contracts with them since inception, I am slowly canceling my contracts. I called Vodacom in January 2023 and asked them to remove value added services that was activated on my line which amounted to about R260. Since then I have been calling and trying to deactivate these services and it was only done on the 01st of September 2023 ( ***). All the consultants that I spoke to can see service requests on my account in Jan, Feb, March, and so on, for this query, and log no. *** has evidence that the add-ons were still not removed. On 03-10-2023, a credit was submitted for approval on my profile, as it is quite clear to see how long I have been struggling with this. VODACOM CONVENIENTLY cannot trace the calls, yet all THEIR CALLS ARE RECORDED and they just put a note on the system, without the decency to even call me, the note says CREDIT NOT APPROVED!!!! because they cannot trace their service requests!!!!! A huge company like Vodacom cannot trace what u call them for, log service requests but don't know what the requests are for, or I wonder whether they choose not to know because I should get a credit!!!!!!! I am so dissapointed!!!!!!