Vodacom a bully, abusive network provider

Vodacom is such an abusive, bully network provider. I feel so let down and helpless. This is not a way to feel for a service you pay for. I wrote a review on the 22 Jan 2018 regarding their bad service. I find it hard to believe that despite the hello peter department contacting me, the issue is still not resolved. So this contract is actually forced down my throat. So the hand set was delivered to me without a sim card on the 10 Jan. To date I don't have the sim card but the upgrade has come into effect. What in the wold will I be paying for? If I wanted to buy a handset on credit I would have done so. If you are truly forcing this contract which I clearly said you should cancel I don't want it anymore because of your lack of competency... Make it worth my while. IYOOOOOOOO.... I feel so violated and abused. The other irritating thing is to phone and having to say the same story over and over again. I must have spoken to 5 customer service agents including their in house hello peter guy whose name I forgot.