Vodacom a backstabber or did someone not do their job right somewhere?

This is actually embarrassing in a way but I'm gatvol like everyone else trying to survive and pick themselves up who got punched down financially by covid. Apparently my account is at the legal dept for Vodacom after I made arrangements etc - they just cut my lines friday - there was no communication whatsoever received from them via email or calls. My statements I got via email were fine and I knew if something had to be deducted they would contact me etc but I have a debit order so all is supposed to be fine. Now I have to battle to get back online and then they tell me they cant reach me on either of my phone numbers? DUH!!! You cut the lines!! I cant make or receive calls, which is affecting business and we are already battling to survive. SIES MAN!!!! I'm really hoping you will sort this out ASAP via email as I'm not going in because you lacked in service. I'm working when must I sort this out? I had my damn trust in you when I made the arrangements and you did NOT contact me. Just got a weird call in last week, when I answered they put down on me...was that you????? PLEASE SORT THIS OUT AND GET ME BACK ONLINE, IT IS ALREADY A BATTLE TO SURVIVE AND NOW THIS HAPPENS!!