TM
Thembi M

1 reviews | Active since Mar 2017

29 Sept 2023, 21:29

VODACOM A **** AND RIPPING INNOCENT PEOPLE OFF EVEN WHEN YOU REPORT IT!

Good day everyone.

Two months back I received a notification from my valued bank advising me that theres a debit order that went off on my account from VODACOM. I do not have any account with them whatsoever, so I went to the MAPONYA BRANCH to advise them. I was advised that I need to contact their ***** division to lay a complaint of which I did exactly that. it started by deducting R269.00 in july 2023 then in august it increased to R640.43 then today it took R4343.79. I DONT HAVE AN ACCOUNT WITH VODACOM I EVEN REPORTED THE ***** TO THEM THE MINUTE I FOUND OUT. till today no feedback and all they did was give me a reference number ( EC-1M9L-1IOP74). no contact no nothing. I would like to know from THE HEAD OF VODACOM WHAT KIND OF SERVICE IS THIS . why are they even deducting money from people who dont have accounts with them. my valid debit orders bounced and your **** one went through that I even reported and went to the police station to get/ sign all required documents.

0
Replies (2)
Vodacom
Vodacom's reply02 Oct 2023, 08:16
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply02 Oct 2023, 08:17
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team