Vodacom a ****

Vodacom is a ****, I bought a PS5 for my son end of May, it stopped working and they don't want to assist me. They have been sending me to different shops like incredible connection and matrix to have it booked in under warranty but these shops refuse to take it because I bought the PS5 directly from Vodacom. When I call Vodacom they are telling me there is nothing they can do for me