WN
Wandile N

1 reviews | Active since Feb 2018

10 Jul 2024, 03:24

Vodacom a ****

0n the 18th of June around 09:20 i received a call from Fegri claiming to be one of Vodacom member on the Hello Peter department. Fegri promise me that by the 25th of June my contract will be sorted out and canceled. I received a numerous messages from Vodacom telling me to pay that contract after the 25th of June 2024. I then received a call on the 2nd of July 2024 around 17:30 from Daniel working in post paid department for vodacom and he was asking me to make payment arrangements. I then explain to him the whole story and he then make another case. The lady from Vodacom by the name Joyce called me on the 9th of July 2024 to make payment arrangements. I want to take this opportunity to thank you Hello Peter by making this platform to voice our concern and for others to see the Culprits, keep it up on the great job. I am still fighting Vodacom since April and still it has not been resolved but i hope that through your platform it will eventually be resolved.

0
Replies (2)
Vodacom
Vodacom's reply10 Jul 2024, 08:11
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
WN
Wandile N's update10 Jul 2024, 19:21
Reviewer Update
I received the message from vodacom today on the 10th of July 2024 at 13:34 telling me my service ticket is closed and didn't explain how it is resolved.
I then received the second message at the same time but it was telling me to make payment arrangements. It looks like they don't want to stop robbing people.