LT
LieZel T
1 reviews | Active since Oct 2019
14 Feb 2025, 07:38
Vodacom a *******
Vodacom's feedback on a previous review was just showing how they will ******* people. As a RED VVIP customer for years, I have diligently maintained my payment history without a single missed payment. Yet, when I sought an upgrade, I was confronted with exorbitant offers that simply do not reflect my loyalty. How is it reasonable for my contract phone to cost nearly R96,000? Even under debt review, my commitment remains steadfast. The same phone online costs R1,200 over three years, while your offer for myself starts at R2,500.00 over four years. This disparity raises questions about how loyal customers are valued. I urge you to reconsider pricing strategies to better support dedicated clients like myself.
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Replies (1)Vodacom's replyOfficial
14 Feb 2025, 08:16Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply14 Feb 2025, 08:16
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
