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Burton B

1 reviews | Active since May 2016

09 Jan 2024, 12:36

Vodacom

just received a call from Huawei South Africa instructing me what to do with the phone,I have followed all the instructions given to me by Huwaei International and Vodacom,the device is faulty and nobody wants to take responsibility for it,I am paying for the device on contract to Vodacom South Africa and since November 2023 I lodged a complaint iro the faulty device,I have wasted my time and energy and resources trying to obtain a new device or a replacement device but no avail.I will never ever do business with Vodacom again being a customer of over 25 years and a contract customer to,this is the thanks I get for being a loyal and paying customer.Its totally disgusting to be treated like this.

Burton Brown+***

0
Replies (2)
Vodacom
Vodacom's reply10 Jan 2024, 07:58
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

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Burton B's update10 Jan 2024, 09:13
Reviewer Update
All I want to know is will the device be replaced or not or will you cancel the contract and give my money back.There is nothing else to discuss or debate because I was sent from pillar to post and no solution was offered to me.The store where I took out the contract is not interested in replacing the device nor did they offer me anything in return, Vodacom is rather trying to save it's image by giving me over to Huwaei International Africa etc trying to assist me.The device is not working and I followed every instruction given to me in black and white.So I want you as Vodacom to tell me on this site what is your responsibility to me as a customer of over 25 years, happy to take my money all the years but cannot give me a new device.What a **** and a shame!!!