hM
happy M

1 reviews | Active since Oct 2019

22 Oct 2019, 11:27

vodacom

ID no *** 083 ,***,my contract with Vodacom has expired in August 2019 but they have extended to February 2020, because of the migration that I did in Feb 2019. when I did the migration I was told that it will never affect my end date, to my surprise it did when I called them to ask why is it affecting my end date, they change the story and say no it was extended because of I did not pay for one month now what i don't understand is i paid the one month with interest so why are they still extend my contract by 6months. i have never experience such a bad service in my life, they told me that they still investigating while the doing that i should continue paying for the contract that expired. till today i haven't received any feedback from them.

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Replies (1)
Vodacom
Vodacom's reply22 Oct 2019, 15:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team