JF
Jenny F

1 reviews | Active since Jan 2012

17 May 2023, 10:09

Vodacom

I have had a Vodacom account to the value of R1400 per month for over 10 years. Recently R100 was added to my contract with no additional service requested. After three visits to Vodacom I was told that due to the increase in interest rates I was told by the accounts department that Vodacom has the authority to add 5% to all accounts due to the Reserve bank interest rate increases. Does Vodacom have the authority to do this when in fact I am not loaning money?

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Replies (1)
Vodacom
Vodacom's reply17 May 2023, 12:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team