IK
Izak K
1 reviews | Active since Apr 2011
26 Aug 2020, 12:59
Vodacom
Have problems with my account for 4 months. Sent e/mail to Suzan Monaise from head office. She helped me to fix problem and send email that my account would be credited. After 3 months I still get an account for service not supp****. This is the 3rd month I pay for laptop I do not have and for the g/bites.Still waiting for refunds.Also now she do not respond on my emails.I van not believe a company like Vodacom can get away with this which amounts to *****. On the other hand we live in Africa and must take it in consideration that we live in a ******* country.
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Vodacom's replyOfficial
26 Aug 2020, 13:39Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 Aug 2020, 13:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
IK
Izak K's updateReviewer Update
26 Aug 2020, 15:12On line from 08h00 with vodacom . Every time new answer or department . Now 15h00 26/August 2020.Still no answer. Like a movie.Then billing, then another department, then the line go dead and now last Rewards with no answer Spoke to supervisors and who else. Now going to stop payment to vodacom and submit civil action if they do not respond.It is like living in the wild west.Nobody have responsibility.
IK
Izak K's update26 Aug 2020, 15:12
Reviewer Update
On line from 08h00 with vodacom . Every time new answer or department . Now 15h00 26/August 2020.Still no answer. Like a movie.Then billing, then another department, then the line go dead and now last Rewards with no answer Spoke to supervisors and who else. Now going to stop payment to vodacom and submit civil action if they do not respond.It is like living in the wild west.Nobody have responsibility.