AN
Aveshni N
1 reviews | Active since Nov 2019
29 Nov 2019, 11:49
Vodacom
So I have had a contract for the past two years with Vodacom, I wanted to cancel as i was looking for another deal. I have spoken to two customer care representatives and both told me that there was no cancellation fees involved and I would be deducted my normal fee. My call to Vodacom reason being that i could budget for the cancellation amount but I took their word for it that the normal fee would be deducted. Came to month end i was deducted R300 more for I dont know what and why after phoning twice. Basically I can say i was ****** by Vodacom. Personally you cannot beat MTN #BlackFriday
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Vodacom's replyOfficial
29 Nov 2019, 14:05Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply29 Nov 2019, 14:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's replyOfficial
04 Dec 2019, 13:15Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Vodacom's reply04 Dec 2019, 13:15
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team