Vodacom ***********

I have been a loyal Vodacom customer since 2005. And this treatment I have received from Vodacom is truly and utterly unacceptable.

In February 2021, I did an upgrade and my account was messed up by the consultant at The Glen Branch. He incorrectly linked my upgrade to the number ***, my number being *** , the lady kept on calling me and sending me sms’s going to her phone with regards to the numbers I have upgraded and charges. – see image attached. I also visited the store to have the issue sorted, with no luck. Still in April all communication went to the incorrect number, - see image attached.

Later my debit order was cancelled, I went again to the store, to have the debit order reinstated, this was also not done. The account was then handed over to Hammond Pole, which was paid via debit order, im also not sure what happened here, as they stopped debiting my account. The account was than handed to Burnard Raaf and associates, the account is being paid, however, incorrect balances have been communicated after payments were made for months on end.

My account balance was As at 11/10/2023 balance was R5438.54 – see image attached As at 25/10/2023 balance was R5017.05 – see image attached As at 28/11/2023 balance was R5833.04 – see statement attached

This was queried with them and no answers were received for almost 2 months.

When they did come back in January 2024 from November 2023, after logging the query, suddenly the account is outstanding with R13 313.45.

Can this be matter be looked at as a matter of urgency.