CF
Cathy F

1 reviews | Active since May 2021

10 Jun 2021, 13:11

VODACOM

I have had a vodacom phone for over 15 years. The contract is in my husband's name. We have been trying to change the contract into my name for the past 10 years as he does not want to deal with queries. As the contract is in his name they will not deal with me. I own my own home (fully paid), properties and other assets but because my husband and I have a JOINT banking account they refuse to give me a contract. We have been to many branches and the Head office at Midrand where the consultant was rude and basically said "that's the rule and if you do not like it, lump it". I am retired, but they have never mentioned that as a problem. If I owed money to many companies and had my own banking account, I suppose they would give me a contract with no problem. Have been thinking of going to MTN but its a matter of principle, so I keep on fighting. Have sent to many friends including overseas and nobody can believe that they are behaving like this. Is there anyone at Vodacom who can help? They send me surveys and I give them no stars but you never hear from them. Why do the surveys.

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Replies (1)
Vodacom
Vodacom's reply10 Jun 2021, 14:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team