Vodacom

Item: Vodacom
Rating: 1
Author: Ana F

I have a contract with Vodacom and have been trying to cancel the contract for the past 3 months, every time you speak to a different person and every time, they will tell me that they will escalate may request and every month I must pay for something I do not use, did phone them again today and got the very same story and still no cancellation. Ref number *** received a month ago and still they haven't escalated may request to cancel the contract***

Helpful (0)

Replies (2)

Vodacom's replyOfficial

01 Oct 2025, 10:13

Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards,
Vodacom Consumer Website Team

Vodacom's reply01 Oct 2025, 10:13

Official

Ana F's updateReviewer Update

06 Oct 2025, 07:36

I don't know how long Vodacom take to get back to their clients, but I will never take a contract with Vodacom again because I have not received any feedback from them

Ana F's update06 Oct 2025, 07:36

Reviewer Update

I don't know how long Vodacom take to get back to their clients, but I will never take a contract with Vodacom again because I have not received any feedback from them