VODACOM

i recently wrote to you about my experience with VODACOM. thank you for your help, unfortunately although they responded, I am still very unhappy with them. To reiterate, I upgraded my contract with Vodacom as they offered me an AMAZON PRIME VIDEO voucher for 6 months. I only upgraded because of this offer. My contract expired in August2020 but until this offer I did not feel the need to upgrade. After I did my upgrade I waited for the Voucher. Despite numerous interactions with their staff I got not one positive response. When HELLOPETER contacted them they quickly sent me a link saying that this is my offer. When I opened the link it was for an Apple Music for RR50pm or Netflix for R99pm and no word about AMAZON PRIME. They lured me into upgrading my contract and cannot give me a reason why I do not qualify for an AMAZON voucher. It is extremely difficult to contact them as their staff are clueless and with divert you to other people who are just as hopeless. They have a chatline which by the time you put in your details it goes offline so you can use that facility. I regret upgrading my contract and I feel people should query before upgrading.