SC
Salomon C

1 reviews | Active since Aug 2020

02 Feb 2021, 09:16

Vodacom

I order vodacom fibre on 29 November 2020. I received the router and have to wait for Vumatel to activate the fibre. Vumatel activate the fibre on 9 December 2020. They go on a break for the festive season . they reurn on 6 January 2021. After several telephone calls to Vodacom, Vumatel actually install the fibre at my home on 29 January 2021. Since 29 January 2021, I battle with Vodacom to activate the fibre line for internet. They close the service request for the installation and issue me another SR number for activation within 24 hours. SR *** were issue to me for activation of my fibre line. On 1 February I phone them again and was promise that somebody is assign to attend the problem and will phone me back on the same day (yesterday 1 February 2021). Till now, 2 February 2021, 09h12, vodacom did not contacted me at all. Vodacom is just a blaming company with *********** employees. They are very good in making false promises and lying. other than that they don't have the will or knowledge to solve a problem.

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Replies (2)
Vodacom
Vodacom's reply02 Feb 2021, 11:02
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
SC
Salomon C's update03 Feb 2021, 11:37
Reviewer Update
This is Vodacom at their best. Promises is all. They rep**** that I will be contacted in due course. Still bull****ting because of their incompetency to solve problems . still today nobody contacted me. they just response to get you of their back because they can't solve problems.